The Role of Service in the Tourism & Hospitality Industry by Ford Lumban Gaol

The Role of Service in the Tourism & Hospitality Industry by Ford Lumban Gaol By: Ford Lumban Gaol Publisher: routledge Print ISBN: 9781138027367, 1138027367 other ISBN: 9781315688527, 1315688522 Edition: 1st Copyright year: 2015This proceedings volume contains papers presented at the 2014 International Conference on Management and Technology in Knowledge, Service, Tourism & Hospitality (SERVE 2014), covering a wide range of topics in the fields of knowledge and service management, web intelligence, tourism and hospitality. This overview of current state of affairs and anticipated developments will be of interest to researchers, entrepreneurs and students alike.