Automotive Service Management: Principles Into Practice, 4th Edition

Automotive Service Management is the most comprehensive text available covering the many skills needed to manage in the automotive service industry, whether for car dealerships, repair and maintenance shops, or parts and accessories retailers. Full of real examples, the content builds from basic knowledge and organizational skills to advanced leadership, planning and employee management. A sample ASE C1 Service Consultant test, with sample questions and test-taking tips, will help you prepare for this certification exam. The 4th Edition is full of new content, including a chapter on employee development, at-home activities and service consultant insights. End-of-chapter review questions have doubled in number since the last edition, and most graphics were replaced or updated to keep the content fresh.Automotive Service Management 4th Edition is written by Andrew Rezin and published by Pearson. ISBNs for Automotive Service Management are 9780138216634, 0138216630 and the print ISBNs are 9780138216429, 0138216428. Additional ISBNs include 9780138216597, 9780138216559, 9780138216504, 9780138087760.