The Service Consultant: Principles of Service Management and Ownership 2nd Edition

Designed to prepare readers for a successful career as an automotive service consultant, THE SERVICE CONSULTANT: PRINCIPLES OF SERVICE MANAGEMENT AND OWNERSHIP, Second Edition teaches readers how to maximize profits and improve customer satisfaction in an automotive business. With coverage of task-oriented procedures for day-to-day operations as well as communications, relations, supervision, and customer delivery, this practical book provides readers with an in-depth examination of the multi-faceted responsibilities of an automotive service consultant. In addition, the second edition contains updated examples, activities, technology, case studies, and visual aids so that readers are exposed to the most up-to-date information in the field. The Service Consultant: Principles of Service Management and Ownership 2nd Edition is written by Ronald A Garner; C. William Garner and published by Cengage Learning. ISBNs for The Service Consultant: Principles of Service Management and Ownership are 9781285806556, 1285806557 and the print ISBNs are 9781133612353, 1133612350. Additional ISBNs include 9780357671269, 9781285816579, 9781285306285.