SIAM: Principles and Practices for Service Integration and Management

For trainers free additional material of this book is available. This can be found under the”Training Material”� tab. Log in with your trainer account to access the material.The increasing complexity of the IT value chain and the rise of multi-vendor supplier ecosystems has led to the rise of Service Integration and Management (SIAM) as a new approach. Service Integration is the set of principles and practices, which facilitate the collaborative working relationships between service providers required to maximize the benefit of multi-sourcing. Service integration facilitates the linkage of services, the technology of which they are comprised and the delivery organizations and processes used to operate them, into a single operating model.SIAM is a relatively new and fast evolving concept. SIAM teams are being established in many organizations and in many different sectors, as part of a strategy for (out)sourcing IT services and other types of service.This is the first book that describes the concepts of SIAM. It is intended for: – ITSM professionals working in integrated multi-sourced environments; – Service customer managers, with a responsibility to secure the business supply of IT services in a multi-sourced environment; – Service provider delivery managers with a responsibility to integrate multiple services to meet the demands of the customers’ business and users; – Service provider managers with responsibilities to manage integrated services, participating in a multi-sourced environment.SIAM: Principles and Practices for Service Integration and Management 1st Edition by Dave Armes; Niklas Engelhart; Peter Mc Kenzie; Peter Wiggers and Publisher Van Haren Publishing. ISBN: 9789401805780, 9401805784. The print version of this textbook is ISBN: 9789401800259, 9401800251.