Quality & Performance Excellence 8th Edition

QUALITY AND PERFORMANCE EXCELLENCE, 8e presents the basic principles and tools associated with quality and performance excellence through cutting-edge coverage that includes the latest thinking and practices from the field. This proven text has three primary objectives: familiarize students with the basic principles and methods, show how these principles and methods have been put into effect in a variety of organizations, and illustrate the relationship between basic principles and the popular theories and models studied in management courses. Extremely flexible and student friendly, the text is organized according to traditional management topics, helping students quickly see the connections between quality principles and management theories. Excellent case studies give students practical experience working with real-world issues. Many cases focus on large and small companies in manufacturing and service industries in North and South America, Europe, and Asia-Pacific. Quality & Performance Excellence 8th Edition is written by James R. Evans and published by Cengage Learning. ISBNs for Quality & Performance Excellence are 9781305887947, 1305887948 and the print ISBNs are 9781337250016, 1337250015. Additional ISBNs include 9781305662223, 9781305983274, 9781337424141.