Cases on Managing E-Services

After the first wave of e-commerce and e-business implementations, we are witnessing an e-services paradigm shift in the way businesses, governments and consumers are using Internet-based technologies and mobile communications to innovate and produce new products and services.Cases on Managing E-Services presents a wide range of real-life case studies in e-services in fields such as e-libraries, e-medicine, and e-insurance. Providing concrete examples of successes and pitfalls of e-services management, this unprecedented scholarly contribution also offers a much-needed definition and typology of e-services and their main characteristics through theoretical papers and case studies.Cases on Managing E-Services is written by Ada Scupola and published by Information Science Reference. ISBNs for Cases on Managing E-Services are 9781605660653, 1605660655 and the print ISBNs are 9781605660646, 1605660647.