Conflict Survival Kit: Tools for Resolving Conflict at Work, 2nd Edition

Taking a front-line view, The Conflict Survival Kit: Tools for Resolving Conflict at Workfocuses on topics supervisors, team leads and managers need to know to address conflict in organizations.Each chapter succinctly explains conflict theories, frameworks and models, while focusing on important interpersonal and management skills. This classroom text and on-the-job guide presents strategies that can be used immediately in the workplace and provides hands-on practice throughout. Fully updated in this edition, it includes a new section on cultural communication differences, more on mediation, strategies for staying calm during confrontation and a section on managing bullying in the workplace.Conflict Survival Kit: Tools for Resolving Conflict at Work 2nd Edition is written by Daniel B. Griffith; Cliff Goodwin and published by Pearson. ISBNs for Conflict Survival Kit are 9780133072846, 0133072843 and the print ISBNs are 9780132741057, 0132741059. Additional ISBNs include 9780132784115.