Quality & Performance Excellence 8th Edition by James R. Evans

Quality & Performance Excellence 8th Edition by James R. EvansPrint ISBN: 9781337250016, 1337250015other ISBN: 9781305887947, 1305887948By: James R. EvansPublisher: Cengage LearningPrint ISBN: 9781337250016, 1337250015other ISBN: 9781305887947, 1305887948Edition: 8thCopyright year: 2017QUALITY AND PERFORMANCE EXCELLENCE, 8e presents the basic principles and tools associated with quality and performance excellence through cutting-edge coverage that includes the latest thinking and practices from the field. This proven text has three primary objectives: familiarize students with the basic principles and methods, show how these principles and methods have been put into effect in a variety of organizations, and illustrate the relationship between basic principles and the popular theories and models studied in management courses. Extremely flexible and student friendly, the text is organized according to traditional management topics, helping students quickly see the connections between quality principles and management theories. Excellent case studies give students practical experience working with real-world issues. Many cases focus on large and small companies in manufacturing and service industries in North and South America, Europe, and Asia-Pacific.Additional ISBNs9781305983274, 9781305662223, 1305662229