Frequently Asked Questions (FAQs)

Welcome to the Bookseedlings help center! We’ve gathered answers to some of the most common questions from our community of readers. If your question isn’t answered here, please don’t hesitate to reach out to our support team.

About Our Books & Products

Q1: Are the books you sell new or used?

All books sold by Bookseedlings are brand new. We source them directly from authorized publishers and distributors to ensure you receive a pristine copy every time.

Q2: The book cover I received looks different from the one on your website. Why is that?

This is a common occurrence in the publishing industry. Publishers frequently update cover art for different print runs of a book. While we do our best to display the most current cover, the one you receive may vary. Please be assured that the book’s content and ISBN will be exactly as ordered.

Q3: How can I be sure I’m ordering the correct edition of a book?

The most accurate way to identify a specific book is by its 13-digit ISBN. The ISBN for each book is listed on its product page. If you are looking for a particular edition, please use the ISBN to confirm.

Placing an Order

Q4: Is it safe to use my credit card on your site? Absolutely. Your security is our top priority. Our website is protected by SSL encryption, and all payments are processed through Stripe and PayPal, which are certified, PCI-compliant payment gateways. We never see or store your full credit card information. For more details, please review our Payment Policy.

Q5: What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover) and PayPal.

Q6: Can I cancel or change my order after I’ve placed it?

If you need to change or cancel an order, please contact us immediately at [email protected]. We can only accommodate requests if your order has not yet been processed for shipment (i.e., before a tracking number has been generated).

Shipping & Tracking

Q7: When can I expect my book delivery?

Our delivery timeline is a combination of handling and shipping time. All timeframes are in business days (Monday-Friday).

  • Handling Time: It takes us 2-4 business days to process your order and prepare it for shipment.

  • Shipping Time: Once shipped, it takes USPS 5-7 business days for delivery.

  • Total Estimated Delivery: You can expect your books to arrive within 7 to 11 business days.

You can find more details in our Shipping Policy.

Q8: How much does shipping cost?

We offer a flat shipping rate of $7.99 for all orders under $199. For orders of $199 or more, shipping is free!

Q9: How can I track my package?

As soon as your order ships, we will send you a confirmation email containing a USPS tracking number. You can use this link to follow your delivery’s progress.

Returns & Issues

Q10: What is your return policy? We offer a 30-day return policy for books in their original, unread condition. For a complete understanding of the process and conditions, please read our full Refund and Returns Policy.

Q11: What should I do if my book arrives damaged or it’s the wrong one?

We are very sorry for the error. Please contact us within 7 days of delivery at [email protected]. Be sure to include your order number and photos of the issue. We will resolve it for you by sending a replacement or issuing a full refund at no cost to you.

Q12: How long does it take to get a refund?

After we receive and approve your return, please allow 3-5 business days for the refund to be processed. It may take a few additional days for your bank to post the credit to your account.

Our Company & Policies

Q13: Where is Bookseedlings based?

Our company, Mercer Productions LLC, is a registered U.S. business with our office located in Los Angeles, California. All of our books are shipped from within the United States.

Q14: How can I contact customer support?

Our team is ready to assist you! You can reach us via email at [email protected]. Our hours of operation are Monday–Friday, 8:00 AM–6:00 PM Pacific Time (PT). We strive to respond to all inquiries within one business day.

Company Name: Mercer Productions LLC

Company Number: B20250129183

Business Address: 416 S Spring St, Suite 405, Los Angeles, CA 90013, United States

Email: [email protected]

Phone: +1 (231) 380-0188

Contact Form: Click here

Hours of Operation: Our support team is available Monday–Friday, 8:00 AM–6:00 PM Pacific Time (PT).

Service Commitment: We strive to respond to all inquiries within one business day.