A Guide to Computer User Support for Help Desk and Support Specialists 6th Edition by Fred Beisse

A Guide to Computer User Support for Help Desk and Support Specialists 6th Edition by Fred BeisseBy: Fred Beisse Publisher: Cengage Learning Print ISBN: 9781305538801, 1305538803 other ISBN: 9781305445727, 1305445724 Edition: 6th Copyright year: 2015Equip current and future user-support professionals with the critical people skills and exceptional technical knowledge necessary to provide outstanding support with Beisse?s A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools students need most to function effectively in a support position. Readers develop the skills to handle troubleshooting and problem solving, successfully communicate with clients, determine a client?s specific needs, and train end-users, as well as handle budgeting and other management priorities. Clear, balanced coverage in this edition highlights the latest trends and developments, from Web and e-mail-based support to assistance with Windows 7 and cloud computing. Engaging special features, such as Tips and On the Web Pointers, provide important insights, while new Discussion Questions and Case Projects encourage active participation in the learning process. Leading professional software HelpSTAR and Microsoft Office Project Professional 2010 accompany Beisse?s A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E to reinforce the knowledge and skills your students need for success in Today’s user-support positions. Additional ISBNs 9781305458857, 9781285852683