Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need.Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition features more on social networking, trustability, and customer service trends. Information is also included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that yields loyalty and success.Customer Service: Career Success through Customer Loyalty 6th Edition is written by Paul R. Timm and published by Pearson. ISBNs for Customer Service are 9780133112061, 0133112063 and the print ISBNs are 9780133056259, 0133056252. Additional ISBNs include 9780135766958, 9780133110531.