Services Marketing: Concepts Strategies & Cases 6th Edition

Explore the latest industry trends and issues as you examine services marketing from a unique, broad perspective with SERVICES MARKETING: CONCEPTS, STRATEGIES AND CASES, 6e. Fifteen streamlined chapters present services marketing as both an essential focus for service firms as well as a competitive advantage for companies that market tangible products. The latest examples and interesting end-of-chapter cases address current global issues, such as environmental, societal and governance (ESG) issues and changing consumer markets. New content introduces you to technological advancements like robotics and artificial intelligence in services marketing and recent challenges, such as the consequences of the pandemic, stressed employees and disruptive customers. You gain valuable insights for business success with this comprehensive, current approach to services marketing and this edition’s practical global perspective. Services Marketing: Concepts, Strategies, & Cases 6th Edition is written by K. Douglas Hoffman; John E.G. Bateson and published by Cengage Learning. ISBNs for Services Marketing: Concepts, Strategies, & Cases are 9780357718346, 0357718348 and the print ISBNs are 9780357718308, 0357718305. Additional ISBNs include 9780357718353.