The Hidden Power of Social Networks: Understanding How Work Really Gets Done in Organizations

A powerful, visual framework helps managers discover how employees really communicate and collaborate to get work done � and helps them identify ways they can influence these social networks to improve performance and innovation. In The Hidden Power of Social Networks, Cross and Parker, experts in �social network analysis�?a technique that visually maps relationships between people in large, distributed groups � apply this powerful tool to management for the first time. Based on their in-depth study of sixty informal employee networks in well-known companies around the world, Cross and Parker show managers how to conduct a social network analysis of their organization. ISBN-13:9781633691537 Publisher:Harvard Business Review Press Publication Date:06/02/2004