The World of Customer Service 3rd Edition by Pattie Gibson

CHEAPEST PRICE ON THE INTERNET AND YOU WILL GET THE INSTANTLY IN YOUR EMAIL AFTER CHECKOUTMaster the exceptional customer service skills that are most important in all types of organizations today with the powerful, practical presentation in THE WORLD OF CUSTOMER SERVICE, 3rd Edition. This book demonstrates how effective customer services techniques can help readers and their organizations achieve critical goals, deal with problems and complaints, consistently exceed customer expectations, and create loyal customers. Readers focus on the strategies most important in customer service today with insights and memorable examples from practicing professionals. ISBN-10:?0840064241 ISBN-13:?978-0840064240